RiseUnranked operates UNRANKED. This policy explains what we collect and how we use it. Contact: riseunranked19@gmail.com.
1. Information you give us
- Account: email and password, or Google sign-in details (name, email).
- Profile: username, date of birth, grade, country, state, school, team, position, years playing, highest level played.
- Measurements and test results: height, weight, wingspan, standing reach, vertical, sprint and agility results.
- Training details: goals, strengths and weaknesses, play style, archetype, player comparisons, training priorities, equipment and gym access, physical limitations and injuries.
- Activity: workout, shooting and training-time logs, daily plans, mindset journal entries, film study notes, badges, streaks, referrals.
- Rex chats and weekly check-in answers.
- Highlight videos you upload.
- Parent/guardian approvals: the parent's email, what they approved (app use, paid plans), when, and the policy version.
- Refund requests: your email, plan, charge date and amount, and your reason.
2. Information created automatically
- By UNRANKED: training plans, signals and recommendations generated from your data.
- By our hosting and infrastructure providers: standard technical logs they keep to run and secure the service. These may include request details such as device/browser information and network addresses. UNRANKED itself does not store IP addresses in your account data.
- Error monitoring: if the app crashes, a technical error report is sent to our app platform's error reporting so we can fix it.
- We do not use advertising pixels or third-party ad tracking.
3. How we use it
To run your account, build your training plans and coaching, process payments, handle parent approvals and refund requests, send account emails, keep UNRANKED secure, and fix problems. We do not sell your information.
4. AI processing
Rex chats are processed through Lovable's AI service. Weekly check-ins are processed by OpenAI (GPT-4o). To personalize answers, we send relevant profile details, training stats and recent history. Videos are not sent to AI. These providers handle data under their own terms.
5. Who we share with (service providers only)
- Lovable Cloud (hosting, database, storage, sign-in, error reporting)
- Lovable AI and OpenAI (AI coaching)
- Stripe (payments; Stripe collects your card details directly)
- Google (only if you sign in with Google)
- Our email delivery provider (account and parent-approval emails)
We may also disclose information if required by law.
6. Minors
Athletes aged 13–17 need parent/guardian approval before using UNRANKED, and separate approval for paid plans. UNRANKED is not currently available to children under 13. A parent may contact us, or use the Parent Portal, to review or request deletion of their child's account.
7. Security
Each athlete's data is restricted to their own account. Highlight videos are private and shared only through links that expire within an hour. No system is perfectly secure.
8. Retention and deletion
We keep your data until you delete your account. Deleting your account (Settings → Delete Account) permanently removes your sign-in, profile, athlete data, Rex chats, videos, parent approvals and refund requests. Stripe keeps its own payment records as required. Provider backups may persist for a limited time before being overwritten.
9. Your choices
You can edit your profile, delete your account, or email us to access or correct your information. You can unsubscribe from non-essential emails via the link in each email.
10. Changes
We'll post updates here with a new date.