1. Who we are
This Privacy Policy applies to the UNRANKED app at riseunranked.app, operated by Unranked ("Unranked", "we", "us", "our"). For the personal data you provide to use the UNRANKED service, Unranked is the data controller. Contact: support@riseunranked.app.
For payment processing, Stripe Payments Europe, Ltd. ("Stripe") acts as an independent controller of the payment information you submit at checkout. See Stripe's privacy notice at stripe.com/privacy.
2. Categories of personal data we collect
- Account data — email address, hashed password, account creation date.
- Profile and onboarding data — name/username, age, grade, school, team, basketball background, physical measurements (height, weight, wingspan, vertical, sprint/agility times), goals, strengths/weaknesses, archetype, player comparisons, development priorities.
- Training and progress data — workout logs, shot logs, training time, AI Coach (Rex) conversations, film study notes and reflections, badges and streak history.
- Highlight clips — video files you upload and any shareable tape links you create.
- Technical data — device type, browser, IP address, app errors, basic usage analytics (which features were used, when).
- Communications — emails you send to support and our responses.
3. Purposes and legal bases for processing
For users in the UK/EEA (and where similar rules apply elsewhere), we rely on these legal bases under GDPR Article 6:
- Contract performance (Art. 6(1)(b)) — creating your account, generating your training plan and AI Coach responses, storing your logs, providing the paid features you subscribe to.
- Legitimate interests (Art. 6(1)(f)) — protecting against fraud and abuse, debugging crashes, improving recommendations using aggregated/de-identified usage data, basic product analytics.
- Consent (Art. 6(1)(a)) — optional marketing emails or any feature we label as opt-in. You can withdraw consent at any time.
- Legal obligation (Art. 6(1)(c)) — responding to lawful requests from authorities and keeping tax/accounting records.
Because UNRANKED is open to athletes aged 13+, where a user is under the age of digital consent in their country we rely on verifiable parental authorization in addition to the bases above.
4. Who we share your data with
We do not sell your personal data. We share it only with the following categories of recipients:
- Stripe (payment processor) — when you subscribe to Pro or Elite, we share your user ID and email with Stripe so they can take payment, send the receipt, and handle refunds and billing support. Stripe collects card and billing-address data directly from you at checkout; we never see your full card number.
- Hosting and infrastructure providers — cloud hosting, managed database, file storage, and email delivery providers acting as our processors under written contracts.
- AI inference provider — to generate AI Coach (Rex) responses, prompts and conversation history are sent to a third-party model provider under a contract that prohibits training on our data.
- Analytics and error monitoring — aggregated or pseudonymized usage and error data, used solely to operate and improve the service.
- Professional advisers — lawyers, accountants, and auditors when needed, under confidentiality.
- Authorities — when we're required to disclose by law, regulation, or valid legal process.
- People you choose — anyone you share a public highlight tape link with.
5. International transfers
Our hosting, AI, and payments providers may process your data outside your country of residence, including in the United States and the United Kingdom. Where required, we rely on Standard Contractual Clauses, the UK IDTA, or adequacy decisions to safeguard those transfers.
6. How long we keep your data
- Account, profile, training, and film data — kept while your account is active. Deleted within 30 days of account deletion, except as required below.
- Highlight clips — deleted within 30 days of account deletion or when you delete the clip in-app.
- AI Coach conversations — kept while your account is active; deleted with your account.
- Backups — encrypted backups are rotated out within 35 days, so deletions propagate fully within that period.
- Billing records — Stripe retains transaction records for the period required by tax and accounting law in the relevant jurisdiction (typically 7–10 years). We retain a minimal record of who held an active subscription for the same purpose.
- Security and abuse logs — up to 12 months.
- Support emails — up to 24 months after the ticket is closed.
7. Storage and security
Data is stored on reputable cloud infrastructure with encryption in transit (TLS) and at rest. We use role-based access controls and least-privilege service accounts. No system is perfectly secure; please use a strong, unique password and keep your device secure.
8. Your rights
Depending on where you live, you have rights to access, rectify, erase, restrict, port, or object to processing of your personal data, and to withdraw consent. You can edit most of your profile in-app from Settings → Edit Profile, and permanently delete your account from Settings → Delete Account. For any other request — including data export — email support@riseunranked.app. We'll respond within one month. If you're in the UK/EEA, you also have the right to complain to your local data protection authority.
9. Children's privacy
UNRANKED is not directed at children under 13. If we learn that we've collected data from a child under 13 without verifiable parental consent, we delete it promptly.
10. Cookies and local storage
We use essential local browser storage to persist your authenticated session. We do not use third-party advertising cookies. Stripe uses its own cookies on its checkout form; see Stripe's privacy notice for details.
11. Changes
We may update this policy from time to time. Material changes will be communicated in-app or by email before they take effect.
12. Contact
Privacy or billing questions: support@riseunranked.app.